Our contact details
- Name: Fletchers Heating & Plumbing Ltd
- Address: Fletchers Heating & Plumbing Ltd, Finedon, Wellingborough
- Phone Number: 07919 156562
- E-mail: fletchersheating@gmail.com
The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name and contact details)
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- Provide our services to you and maintain your account
- Take payment for our products and services and debt collection
- To deliver service communications (such as quotes and invoices)
- Answer your questions or complaints
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
- (a) We have a contractual obligation.
- (b) We have a legitimate interest.
How we store your personal information
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
How we use cookies
This website does not use cookies or analytics. When you choose Send enquiry, your contact details and answers are sent to our inbox using Resend, our email delivery provider. Our hosting and email providers process this information to deliver your enquiry. You can also use WhatsApp or email directly. The browser keeps delivery references for this browsing session to prevent duplicate sends; these contain no contact details or enquiry text. Delivery references and anti-abuse records are kept separately from public website files.
Your data protection rights
Under data protection law, you have rights including:
- Your right of access - You have the right to ask us for copies of your personal information.
- Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us by writing us at Fletchers Heating & Plumbing Ltd, Finedon, Wellingborough, calling us on 07919 156562 or by sending an email to fletchersheating@gmail.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us by writing us at Fletchers Heating & Plumbing Ltd, Finedon, Wellingborough, calling us on 07919 156562 or by sending an email to fletchersheating@gmail.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
- Information Commissioner’s Office
- Wycliffe House
- Water Lane
- Wilmslow
- Cheshire
- SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk