Frequently Asked Questions about Faulty Boilers

Is your boiler playing up? Do you think it might be due a repair?

We've answered all of your frequently asked questions so you know what to do when/if your boiler breaks down.

Who do I call if I have a faulty boiler?

Your first port of call is to call a Gas Safe registered engineer so they can identify and mitigate the problem.

Remember, they need to be Gas Safe. If they are not Gas Safe, they are legally not allowed to work on any gas appliances in your home; that includes gas fires, gas cookers and gas boilers. 

We're Gas Safe, feel free to ask us for our Gas Safe card when we come round to visit. 

How do I know if my boiler needs to be repaired?

The most obvious sign that your boiler needs to be repaired is if it breaks down and stops working, and that's when we get most of our calls.

However, it's definitely beneficial if you can spot signs early on so you can give us a call before the problem develops.

For example, you should look out for:

  • Noises coming from your boiler - these noises might range from kettling noises, to banging noises to strange gurgling noises. The noises be as a result of anything from a build up of limescale on the heat exchanger, to a blockage in the pipes, but either way it's good to get it checked out early on.
  • A switched off pilot light - if your pilot light has switched off, we'd recommend calling somebody ASAP so they can find out why and what the problem is.
  • Smells coming from your boiler - same as above, if you can smell something coming from your boiler, call a Gas Safe engineer ASAP. It might not just be a strange smell, there might be carbon monoxide (which has no smell), leaking alongside it, so best to be sure. 

Our general advice is to keep an eye on your boiler and if you spot anything out of the ordinary, it's best to get in touch with a gas engineer. 

Can my boiler be repaired?

Yes, most of the time your boiler can be repaired. 

Of course, if we think it's more cost efficient to replace your boiler, i.e. we think you'll need to replace in the near future anyway, or we think you could take advantage of a more efficient boiler so you can reduce your energy bills, we'll advice that you replace it. But otherwise, we'll always try and repair it. 

How often should I replace my boiler?

We'd normally recommend replacing your boiler every 10-15 years (it will only last long that if it's well looked after),

If you haven't had to repair your boiler once in the last 15 years, you might think that replacing it is counterintuitive. 

However, over the past decade technology has advanced so much that you could potentially be saving £100's on your heating bills each year if you install a new boiler. 

How can I minimise the risk of needing a boiler repair?

Simple, service your boiler.

If you service your boiler every 12 months, you can drastically reduce the need to repair it in the long-term, and you can even save money on your energy bills too!

Do you need a boiler repair in Hillingdon?

If your boiler is faulty, or you've noticed something isn't quite right, please give our highly trained gas engineers in Hillingdon a call so we can come out and repair your boiler.

You can call us on 07919 156562 or send us a message through our contact form.